The global response to the COVID-19 pandemic is accelerating the adoption of new technologies and digital solutions to not only ensure
the supply of key goods, but also to streamline essential services
which save lives. From online classes to entertainment streaming and remote medical services
, companies have leveraged technologies such as 5G, big data and artificial intelligence to expand their offerings and rise to the challenge of a transformed consumer market. In adapting to remote operations and automation, companies are also innovating
in ways that were not expected for some time to come.
At the same time, increasing reliance on digital technologies amid COVID-19 reinforces
cybersecurity concerns. Zoom’s recent exposure for its lack of end-to-end encryption of public meetings and routing of traffic through China triggered
a global backlash, as businesses and governments move to ban
the app citing safety and privacy concerns. This crisis also exposed just how crucial technology is for business continuity and the increasing role it will play in the future. To ensure smooth operations in this "new normal," businesses and IT managers should remain diligent
in adopting new technologies and deploy strategies to maintain good practices amongst all employees, such as verifying information sources and keeping abreast on rapidly changing cybersecurity policies.